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Setting A Global Standard for the Travel Retail Industry
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Meeting the challenges of unlocking revenue and optimising customer experience
Duty Free and Travel Retail is a market which is unique and faces challenges different from those of its domestic competitors – from increased security regulations, hand baggage restrictions, travel stress, lack of time and more ways for customers to spend their money than ever before.
Travel is their first priority and shopping is secondary and the increasing sophistication of online and domestic retailers means that competition has never been so tough.
The DFWC Academy has been formed by The Duty Free World Council to support the industry in responding to these significant challenges by creating a learning institute for the industry that promotes professional standards and provides a platform to develop and motivate our high potential employees.
We’re committed to provide world class travel retail course and training programmes and an easy to access learning environment that:
The DFWC Academy is privileged to have the support of leading Duty Free & Travel Retail education provider, The Institute of International Retail.